Terms and Conditions

Welcome to Olumar Logistik℠ ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our website and logistics services, including but not limited to domestic and international shipping, warehousing, freight forwarding, and supply chain management.

By accessing or using our website and services, you agree to comply with and be bound by these Terms. If you do not agree with any of these conditions, you must not use our website or services.

1. Acceptance of Terms

These Terms constitute a legally binding agreement between you and Olumar Logistik℠.

By using our services, you confirm that you are at least 18 years old and have the authority to enter into this agreement.

You agree to accept these Terms, our Privacy Policy, and any additional policies or guidelines that may apply.

We reserve the right to update or modify these Terms at any time without prior notice. Continued use of our website or services after changes constitute your acceptance of the revised Terms.

2. Use of Website and Services

By using our website and logistics services, you agree to the following:

• You will provide accurate and up-to-date information during registration, shipment booking, and communication.

• You will not use our services for illegal, unauthorized, or prohibited activities, including shipping restricted or hazardous materials without proper documentation.

• You are solely responsible for maintaining the confidentiality of your account credentials and any activities conducted under your account.

• We reserve the right to refuse service, cancel shipments, or suspend accounts if we suspect fraudulent, abusive, or non-compliant activity.
  
  
  

3. Shipping, Delivery, and Liability

3.1 Service Availability

Our logistics services cover domestic and international shipments, subject to applicable laws, carrier availability, and operational constraints. We do not guarantee availability, as factors such as weather conditions, customs clearance, and transportation delays may impact delivery timelines.

3.2 Customs and Compliance

You are responsible for ensuring that your shipments comply with local and international regulations, including customs documentation, duties, and taxes. Olumar Logistik℠ is not liable for customs delays, duties, import/export restrictions, or any penalties imposed due to non-compliance.

3.3 Shipment Liability Disclaimer

We do not own or control third-party carriers, airlines, shipping lines, or trucking companies. We act as an intermediary to facilitate shipping and logistics solutions. We are not responsible for damages, losses, or delays caused by third-party service providers, force majeure events (e.g., natural disasters, strikes, war), or incorrect shipping details provided by you.

Any insurance coverage for cargo loss or damage must be arranged separately by the customer. We recommend purchasing adequate insurance for valuable shipments.

4. Fees, Payments, and Refunds

4.1 Pricing and Fees

All fees for shipping, freight forwarding, warehousing, and related services will be communicated upfront. However, final costs may be subject to additional charges, such as fuel surcharges, customs duties, and carrier fees. Prices are subject to change due to fluctuations in market rates, taxes, and other external factors.

4.2 Payment Terms

Payments must be made in full and on time based on the agreed payment method and terms. Late payments may be subject to interest charges and service disruptions.

4.3 Refunds and Cancellations

Shipping fees are non-refundable once the shipment has been processed. If a shipment is canceled before dispatch, a partial refund may be issued, subject to administrative fees. Refund eligibility is subject to our sole discretion and does not apply to service delays caused by external factors beyond our control.

5. Intellectual Property Rights

All content on our website, including text, images, logos, software, and trademarks, is the property of Olumar Logistik℠ and is protected under Canadian and international intellectual property laws. You may not use, reproduce, modify, or distribute any content from our website without our prior written consent.

6. Limitation of Liability

Olumar Logistik℠ and its directors, employees, agents, and affiliates shall not be liable for:

• Any indirect, incidental, special, or consequential damages arising from the use of our services.

• Delays, disruptions, or losses caused by third-party carriers, customs authorities, natural disasters, or acts beyond our control.

• Misuse of our website, unauthorized transactions, or breaches resulting from user negligence.

Maximum Liability: If Olumar Logistik℠ is found liable for any claim, our maximum liability shall be limited to the total amount paid for the specific service in question.

7. Indemnification

You agree to indemnify and hold harmless Olumar Logistik℠ and its affiliates, employees, and partners from any claims, damages, or losses resulting from:

• Your misuse of our services

• Violations of these Terms

• Non-compliance with shipping regulations or customs requirements
  
  
  

8. Governing Law and Dispute Resolution

These Terms shall be governed by and interpreted in accordance with the laws of Canada. Any disputes shall be resolved through negotiation first, and if unresolved, referred to a Canadian court with appropriate jurisdiction.

International customers must comply with local laws when using our services, but the governing law remains Canadian law.

9. Force Majeure

We are not responsible for any failure to perform due to events beyond our control, including but not limited to natural disasters, wars, government restrictions, cyberattacks, labor strikes, or technical failures.

10. Changes to These Terms

We reserve the right to update these Terms at any time to reflect changes in our business operations, legal requirements, or industry standards. Any updates will be posted on our website, and continued use of our services constitutes acceptance of the revised Terms.

11. Contact Us

If you have any questions, concerns, or requests regarding these Terms and Conditions, you can contact us at:

📧 Email: service@olumar.com
📞 Phone: +1 (613) 366-2247

Acknowledgment

By using our website and services, you confirm that you have read, understood, and agreed to these Terms and Conditions.